Limited and Non-Repairable Products List (PDF)
RAVIN CROSSBOW DEALERS DOWNLOAD
You can also download the following Search Tool document for a quick reference. Please download and reference the following list before requesting a Return Material Authorization. There are a number of products that we are no longer able to repair, primarily due to the age of the product. If claiming a sales tax exemption, a copy of the tax exemption form must be included with the RMA request.
You will receive a response with the complete form.
Request an RMA# directly from Raven for non-warranty returns using the button below to send an email. Warranty returns must go through the dealer that the product was originally purchased from. Raven will not accept warranty returns from Non-Raven Dealers. Any unauthorized shipments sent on Raven’s freight account will be billed back the administrative fee in addition to the actual charges invoiced to Raven by the carrier. For instance, Canada dealers who use Livingston International to return parts to Sioux Falls and bill the charges to Raven will be billed back the administrative fee in addition to the actual charges invoiced to Raven by Livingston. Any shipments, including warranty returns, sent to Raven freight collect or with any customs or import fees billed to Raven through a broker. Please allow up to 24 hours for a Credit RMA to be approved. Do not return Credit RMAs until Raven has approved the credit and provided the RMA number. A completed Return Material Authorization – Certificate of Decontamination form must be included with all returns. Log in and create RMA in My Account > Submit Return (RMA). In addition to the documentation, the RMA number written on the outside of the package is also requested. Documentation containing the RMA number must be included with the return. Raven Industries will charge a $25 USD/$30 CAD Administrative Fee for items returned without an RMA number created and referenced with the return. To ensure the best experience when sending a product in for service or repair, be sure to use the following steps.Ī Raven-provided RMA mustaccompany all returned product, including returns sent to authorized repair centers in North America. An RMA will not be issued for products on the Non-Repairable and Limited Repair Products list. Please reference this list, before requesting a Return Material Authorization. Many times another component in your system will be at fault. If the technician cannot find or duplicate a failure with the item, your product will be cleaned, updated (software and hardware when applicable) and returned. 
When creating an RMA (Return Material Authorization) additional information, including pictures or video associated with the failure, can be emailed to Please reference the RMA number of the repair in the subject line of any correspondence.
In order to reduce repair time and costs, please provide as much detailed information as possible regarding the reason for your return. Our goal is to repair your product quickly and correctly the first time, and our technicians make every effort to ensure your product is repaired properly. We work hard to ensure that our products are durable and dependable, but sometimes they may need to be repaired.
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